Terms of Service

Who we are

Vexa.ai Inc., a Delaware corporation ("Vexa", "we"). Contact: info@vexa.ai.

Service

API-first bot that joins meetings to generate real-time transcripts. Not a storage or archival service.

Eligibility

You must be 18+. Schools/children not permitted.

Accounts

You are responsible for credentials, API keys, and usage in your workspace/tenant.

Subscriptions & Pricing

Paid subscription via Stripe. Tiered, usage-based billing per "bots" (concurrent sessions). Prices shown pre-tax unless stated. No refunds except where required by law or our explicit written commitment.

Trials

If offered, trials auto-convert unless cancelled before end of trial.

Taxes & VAT

You are responsible for all applicable taxes. We collect and remit where legally required.

Fair use / AUP (summary)

No illegal content, malware, abuse, or rights violations. No attempting to access other customers' data. No re-identification, scraping, or spam.

Uptime & Support

Service is provided on an "AS IS" basis without SLA unless a separate written SLA applies. We may perform maintenance or updates at any time.

Data & Retention (summary)

Transcripts are retained until deleted. We may delete at our discretion (e.g., security, abuse, capacity). You must export/backup elsewhere.

Recordings. Meetings are recorded by default, and the recording is stored in our object storage. You can run a meeting without recording by sending recording_enabled: false when you request the bot; that setting is honoured for the whole meeting and no recording is stored.

Deletion is currently a manual request. The delete endpoint removes a meeting before the bot starts; it does not yet erase completed transcripts or recordings. To have completed transcripts and recordings erased, email info@vexa.ai and we will action it. Self-service deletion of completed meeting data is in development and this page will be updated when it ships.

Customer Data roles

For meeting/transcript data, we act as processor; for account, billing, website & analytics data, we act as controller.

IP

We own the Service, software and documentation. You own your data. Feedback may be used to improve the Service.

Open-source code & contributions

Parts of the Service are developed in public under open-source licenses (e.g., Apache-2.0). Community contributions are welcome and governed by the repo license/CLA (if any). The hosted Service is provided by Vexa and may include proprietary components, telemetry, and configurations that differ from the open-source distribution. Using or self-hosting the open-source code does not grant rights to the hosted Service. Where third-party OSS is included, it is provided AS IS under its license, and to the extent permitted, we pass through any warranty disclaimers.

Prohibited uses

Reverse-engineering; benchmarking to build a competing service without consent; circumventing technical limits; reselling without written authorization.

Suspension/Termination

We may suspend or terminate for breach, legal risk, or non-payment. On termination, we may delete Customer Data after a reasonable period.

Export

You can export transcripts via API. After termination or request, we will delete as described in the Privacy Notice/DPA.

Warranties

Service provided AS IS. We disclaim implied warranties to the fullest extent permitted by law.

Liability

To the maximum extent allowed: (a) no indirect or consequential damages; (b) cap = fees paid in the 12 months before the claim. These do not limit liability that cannot be excluded by law.

Indemnity

You will defend/indemnify us from third-party claims arising from your content or misuse.

Governing Law & Venue

Delaware, USA law; exclusive jurisdiction and venue in Delaware state or federal courts.

Changes

We may update these Terms; continued use means acceptance. We'll post the effective date and a summary of changes.

Entire Agreement

These Terms + order forms + DPA + policies linked herein.